Posted Jan 23, 2023 119 views
Job Description Agent Level Requirements:
A leading US-based Fintech needs CSR's for its front office. You will have the opportunity to be the face of the company and interact with new users to help them successfully navigate the onboarding process of a digital bank and financial platform. You will play a key role in driving the company's major priorities: high customer activation and satisfaction.
You will work directly with a highly experienced manager that leads the entire Customer Success team.
Job Description:
- A handsome and competitive salary will be given to selected candidates and
- Help onboard new users by calling and texting them during the account creation process
- Educate customers on product offerings, explain, and answer customer questions, building value in the customer relationship.
- Follow communication “scripts” when handling different topics
- Qualify the customers needs and clearly document in CSM system (Salesforce)
- Collect and share product feedback with the product and engineering team
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet Daily Quotes of Outbound calls and schedule demos and onboarding calls
- Meet personal/team qualitative and quantitative targets
- Consistently meets operational sales targets
- Contribute to team effort by accomplishing related results as needed
- Other duties as assigned
Requirements
- Excellent U.S. style English speaking capability
- Previous experience of 1-2 years in a customer services or sales role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Candidates must be technology proficient and have command of basic tools such as Google-suite, Slack, using a phone software such as Aircall/ Ring-central, must be able to learn all new tools quickly (Salesforce, Slack, etc.)
- Undergraduate or College Degree
SKILLS:
- Strong multitasking, target achievement, and time management skills
- Positive customer-focused attitude with persistence, ability to handle rejection, and a desire to learn and exceed expectations
- Strong organizational skills and adaptability to changing environments
- Familiarity with financial technology, banking and applications
- Ability to multitask, prioritize, and manage time effectively.
Working Hours and days
- 40 hrs / Week, Monday through Friday from 11 AM to 8 PM EST
- Saturday (optional)
Contract length:
6 months
Job Types: Full-time, Contract Product Training: Provided
Application Deadline: Feb/01/2023
Skills
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Immaculate Solutions
.
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