发布 Apr 07, 2025 165 查看 Report Job
Responsibilities:
- Respond to customer inquiries via email, chat, and phone regarding product information, order status, shipping, returns, and other related issues.
- Confirm order details with customers, including shipping addresses, payment information, and product specifications.
- Process order modifications and cancellations as requested by customers.
- Troubleshoot and resolve customer complaints and issues efficiently and professionally.
- Maintain accurate records of customer interactions and order details.
- Escalate complex issues to appropriate departments as needed.
- Provide clear and concise information to customers regarding company policies and procedures.
- Maintain a positive and empathetic attitude towards all customers.
- Assist in identifying and reporting recurring customer issues to improve overall service quality.
Cassowary Digital
· 1-10 员工 - 拉合尔
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