发布 d 小时前 93 查看 Report Job
PKR. 25,000 - 45,000/Month
Hair Energy is seeking an experienced Call Center Supervisor to lead and manage our customer service team. The ideal candidate will ensure smooth call center operations, drive performance, and maintain a high standard of customer satisfaction.
Key Responsibilities:
- Supervise and monitor daily call center activities to ensure targets are met.
- Train, mentor, and evaluate the performance of call center agents.
- Develop and implement strategies to improve customer service quality and efficiency.
- Handle escalated customer inquiries and resolve issues effectively.
- Prepare and present performance reports to management.
- Ensure compliance with company policies and industry standards.
Qualifications:
- Bachelor’s degree or equivalent in a relevant field.
- Minimum 2-3 years of experience in a call center supervisory role.
- Strong leadership, communication, and problem-solving skills.
- Ability to analyze performance metrics and drive improvements.
- Proficient in CRM tools and call center software.
Why Join Hair Energy?
- Work with a dedicated team in a fast-paced and supportive environment.
- Opportunity to contribute to customer satisfaction and company success.
- Competitive salary and career growth opportunities.
Hair Energy by Ayesha Sohaib
· 101-200 员工 - 拉合尔
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