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Operations Coordinator

ICE Consulting

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The candidate must have good interpersonal skills as he/she will be interacting with clients on a daily basis.

Essential Functions

Work on preparing multiple quotes for clients for computer hardware and software
Present quotes to clients and follow-up with clients.
Maintain hardware and software warranty, support and licenses for our clients
Once the quote is approved, order hardware and software
Manage and maintain good relationship with vendors
Stay on top of the order by tracking order and provide ETA for all orders
Regularly update clients with their order status
Order office refreshments
Order and manage office inventory, tools and equipment
Multitasking with quotes and orders.
Assign service request (tickets) and stay on top of tickets
Assist with scheduling resources
Order/maintain/organize/document software and hardware warranty and licenses
Documentation is extremely important

Education, Experience, Skills and Attributes:

BA/BS or Equivalent
Experience with Microsoft Project
Experience w/ ticketing & quotation Apps i.e. ConnectWise and QuoteWerks or similar
Experience with scheduling resources, High Tech experience.
5+ years plus of customer support experience.
Above average knowledge on MS Office Suite, Project, Visio, Excel, and Outlook.
Above average knowledge on the Internet and intranet.
Excellent organizational skills, multi-task and prioritize in a fast-paced office environment
Ability to exercise sound decision-making and good judgment.
Demonstrate strong initiative; positive, outgoing and upbeat attitude.
Attention to detail and high level of accuracy while performing job duties.
Experience working with Confluence
Maintain and organize documents on file servers and confluence
Excellent overall communication skills, able to provide a high level of customer service.
Ability to work collaboratively and professionally internally and vendors or others.
Ability perform under pressure, presentable and be able to interact with clients