Manager Operational Support & Coordination

Mobilink Bank

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What is Manager Operational Support & Coordination - MMBL?

Coordination & provide support to all branches for resolution of all Operational issues.
Providing back end support and services to branches and providing effective solutions to their problems related to their operational issues.
Identify deficiencies/gaps already implemented operational processes both in branches and centralized operations & action with relevant stakeholders to bridge them accordingly.
Review of Centralized operations Manuals, Policies & SOPs as per submit subsequent amendments for revisions & update.
Ensure the implementation of Regulatory, HO instructions regarding at branches as well as at HO.
Coordination with PMO & other relevant stakeholders for updates on projects of digitization/automation including RPAs.
Create/prepare BRDs and coordinate for UATs, of all upcoming products, system development and changes.
Manage cross-functional project teams for upcoming project planning and implementation.
Handling all types of escalations of branches related to operational matter & support for resolution.
Maintaining the desired level of quality within the department and stakeholders.
Prepare Centralized operations daily dashboards to monitor the performance of individuals/teams.
Ensure high quality operational services delivery by operation staff at branches.
Review the SBP s circulars, policies and any updates pertain to Operations and ensure the timely implementation.
Ability to learn quickly and can be assigns multi-tasking.

What Manager Operational Support & Coordination - MMBL does?

Coordination & provide support to all branches for resolution of all Operational issues.
Providing back end support and services to branches and providing effective solutions to their problems related to their operational issues.
Identify deficiencies/gaps already implemented operational processes both in branches and centralized operations & action with relevant stakeholders to bridge them accordingly.
Review of Centralized operations Manuals, Policies & SOPs as per submit subsequent amendments for revisions & update.
Ensure the implementation of Regulatory, HO instructions regarding at branches as well as at HO.
Coordination with PMO & other relevant stakeholders for updates on projects of digitization/automation including RPAs.
Create/prepare BRDs and coordinate for UATs, of all upcoming products, system development and changes.
Manage cross-functional project teams for upcoming project planning and implementation.
Handling all types of escalations of branches related to operational matter & support for resolution.
Maintaining the desired level of quality within the department and stakeholders.
Prepare Centralized operations daily dashboards to monitor the performance of individuals/teams.
Ensure high quality operational services delivery by operation staff at branches.
Review the SBP s circulars, policies and any updates pertain to Operations and ensure the timely implementation.
Ability to learn quickly and can be assigns multi-tasking.

What are we looking for and what does it require to be Manager Operational Support & Coordination - MMBL?

Bachelor s degree from a reputable Institution.
Having 3-5 Years relevant work experience
Excellent interpersonal skills and ability to work effectively with individuals at each level.
Strong problem solving and decision making
Excellent Presentation Skills.

工作详细内容

全部职位:

1 发布

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

经验:

不重要

在之前申请:

Jan 31, 2025

发布日期:

Jan 23, 2025

Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.