概要

I am seeking a position in Compliance of Customer Services where my extensive experience will be further developed and utilized.
An experienced E.Commerce and web Development telesales professional with a solid track record within outbound business to business telesales. Possessing a strong commercial acumen and having a proven track record in closing deals over the telephone.
Having an in depth understanding the importance of customer service and recognizing the need to balance
Profitable growth with customer satisfaction. Currently looking to continue in a successful career in mediaother related functions
Prepare detailed analyses for various functions within the company
Prepare and analyze Operation reports for senior management review

工作经历

公司标识
Operation Manager
Al Ghousia Telecom & Trading
Jan 2015 - Apr 2020 | Karachi, Pakistan


Working As Manager Operations from Jan, 2015 to Till Responsible for managing the design, development, implementation and maintenance of applications in support of audio and web meeting management. Manages the design and maintenance of Internet and intranet websites and databases, including coordinating with other divisions, departments and outside agencies Determine staffing requirements, hire and train new staff, Supervise direct reporting staff according to overall company policy, Apply strategic planning to determine company, department or unit objectives, set employee goals and objectives, develop staff to maximize potential, monitor staff performance including performance reviews Delegate work duties to staff to attain objectives, allocate use of available resources, monitor and assist staff with work progress, evaluate current business processes and systems Plan and implement procedures and systems to maximize operating efficiency, establish and maintain controls Formulate department/unit policies and practices, co-ordinate financial and budget activities for maximum operational efficiency, facilitate the preparation and analysis of reports Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels, responsible for the achievement of department/division/unit productivity and quality goals

公司标识
Supervisor - OSP.Operations
Symbiosis Technologies
Jan 2013 - Dec 2014 | Karachi, Pakistan

公司标识
Senior Executive (inbound & Outbound Operation)
The Resource Group TRG
Jan 2008 - Nov 2012 | Karachi, Pakistan

公司标识
Graphics Designer & Network Administrator
Ammara Commercial Printers (Pvt.) Ltd.
Dec 2006 - Dec 2007 | Karachi, Pakistan

公司标识
Computer Operator - World Teach
World Teach
Oct 2005 - Dec 2006 | Karachi, Pakistan

学历

University of Karachi
学士, , B.Com‎
GSM
所占比重 66%
2010
B.I.E.K
中级/A级, , I.Com‎
Commerce
所占比重 56%
2006
Wise Man Computer Institute of Computer Hardware
大专, Certification/diploma in Computer Hardware & Networking‎
Certification/diploma in Computer Hardware & Networking
Completed
2006
Telecom Foundation Manpower & Training, Islamabad, Pakistan
证书, Certification/diploma in Optical Fiber Transmission System & Cable Join‎
Telecommunication
Completed
2004
-
大专, Diploma of Graphic & Designing‎
Graphic Design
Completed
2004
B.S.E.K
大学入学/0级, , Matric in Computer Science‎
Computer Science
所占比重 58%
2003

技能

熟练 Benefits Administration
熟练 Classifying Employees
熟练 Computer Acumen
熟练 CSS
熟练 CSS3
熟练 Excel
熟练 Good Understanding Of Digital Marketing
熟练 Hardware
熟练 HTML5
熟练 Inpage Urdu
熟练 Jquery
熟练 M.S Office
中级 Magenta
熟练 Performance Management
熟练 photoshop
熟练 SHOPIFY
熟练 Windows
熟练 WooCommerce
熟练 Wordpress
中级 4 Knowledge of Taxation
熟练 Ability to Meet Deadline
熟练 Academic Databases Management
熟练 Academic Tutoring
熟练 Accounnts Management
熟练 Account Management
熟练 Accounting
中级 Accounting+
熟练 Accounts / Manager
熟练 Accounts Managment Skills
熟练 Active Directory
熟练 Admin Assistance
熟练 Admin Assistantce
熟练 Admin Operations Management
熟练 Admin Task Planning
熟练 Administration Knowledge
熟练 Administrative Management 
熟练 Admission Management
熟练 Admission Handling
熟练 Admissions Counseling
中级 Adobe Creative Suite
中级 Adobe Dreamweaver
中级 Adobe Illustrator
熟练 Adobe Photoshop 
熟练 Adobe XD
熟练 Advance Excel
中级 Advance Excel Skills
熟练 Aesthetic Procedures Knowledge
熟练 After Sales Service
中级 Agile Leadership
中级 Agile Project Management

语言

熟练 旁遮普语
熟练 英语
熟练 乌尔都语

Taris 联系人

Faisel Zafar Khawaja
(HBL) HABIB BANK LIMITED
Omer Khalid
Telenor Pakistan