概要

I am a result-oriented professional who has been consistently praised as hard-working by my co- workers and management. Currently working as an automation associate. I have developed a skill set directly relevant to operations role you are looking for, including CRM management, automation, data management, management, data cleansing, controlling data activity operations and route planning analysis and providing customer services. Overall, I have consistently demonstrated leadership, teamwork, customer services and multi-tasking abilities in every aspect of my role at my previous company Askari Bank Limited & Allied Bank limited.

工作经历

公司标识
FBA Inventory Executive
Igate technologies
Nov 2024 - 代表 | Islamabad, Pakistan


Shipment Creation Proficient in planning, creating, and managing shipments for Amazon FBA channels, ensuring accurate and timely delivery of products to fulfillment centers.
l Label Creation Skilled in generating and applying labels in compliance with Amazon FBA labeling requirements, ensuring seamless processing and operational efficiency.
l FBA Tracking File Management Experienced in maintaining and updating FBA tracking files to monitor shipment status and streamline supply chain operations.
l Inbound Shipment Reconciliation Execute precise reconciliation of inbound shipments to Amazon warehouses, ensuring accurate inventory records and securing reimbursements for discrepancies.
l Returns Management Adept at overseeing the Amazon returns process, resolving return requests promptly to maintain high levels of customer satisfaction

公司标识
Automation Associate
Carpe Diem
Apr 2024 - Oct 2024 | Islamabad, Pakistan


Proficient in Go High Level (GHL) and other CRM platforms for lead generation, automated workflows, client management, custom campaigns, and advanced reporting to boost growth and client engagement
l Manage CRM software and ensure accurate data management.
l Design and implement automated workflows and processes within the CRM system to streamline
sales, marketing, and customer service operations.
l Monitor and optimize campaign performance using analytics.
l Develop and deploy automation solutions to automate routine tasks, such as lead routing, email campaigns, customer notifications, and follow-up activities.
l Create compelling content assets, including landing pages, lead magnets, email sequences, and sales scripts, tailored to different stages of the funnel.

公司标识
Operation Officer-ID Unit
Askari Bank Limited
Mar 2022 - Jan 2024 | Islamabad, Pakistan


l  Provide technical support and troubleshooting assistance to staff regarding identity and access management issues.
l  Monitoring and controlling departmental daily working and performance.
l  Implement identity and access management policies, procedures, and standards.
l  Providing technical support to all AKBL branches.
l  Compilation of daily departmental reports for submission to Unit Head.
l  Generate reports and dashboards to communicate key performance indicators (KPIs) and metrics.
l  Resolution of complaints & queries from other units / branches of the bank.
l  Monitor and analyze ongoing processes to ensure compliance with established policies and procedures.
l  Collecting, analyzing, and reporting data to help organizations assess the effectiveness of their programs.
l  Report monthly, quarterly, half-yearly and annual progress on all project activities.
l  All software-related branch concerns are coordinated with the software team.
l  Ensuring timely compliance of audit reports.

公司标识
Universal Teller Officer
Allied Bank Limited
Aug 2020 - Feb 2022 | Islamabad, Pakistan

divul
liA Teller Officer is responsible for executing a variety of financial transactions, providing excellent customer service, and promoting banking products and services. They play a crucial role in maintaining positive customer relationships and ensuring the smooth operation of daily banking activities./li
liGreet customers in a friendly and professional manner./li
liAssist customers with routine inquiries and transactions, providing accurate and timely information./li
liAddress customer concerns and resolve issues to ensure satisfaction./li
liConduct cash handling, including deposits, withdrawals, and check cashing./li
liProcess loan payments, account transfers, and other financial transactions./li
liVerify the authenticity of customer transactions and ensure compliance with bank policies and procedures./li
liMaintain accurate records of all transactions and balance cash drawers at the end of each day./li
liEnsure compliance with regulatory requirements and internal policies./li
liCollaborate with other bank staff members to provide seamless customer service./li
liParticipate in training sessions to stay updated on product knowledge and procedural changes./li
/ul/div

公司标识
Home teaching experience
Home
Dec 2016 - Sep 2020 | Rawalpindi, Pakistan

Home tution experience in 1 to 10th class
but my specification in computer science

学历

PMAS-Arid Agriculture University, Rawalpindi
硕士, 科学硕士学位, Masters in Information Technology‎
Computer Sciences and Information Technology, HRM and Information Technology
CGPA 3.1/4
2019
University of the Punjab
学士, 理工学士, B.Sc‎
Computer Science, Mathematics, Computer Sciences and Information Technology
所占比重 52%
2017

技能

熟练 Customer Service
熟练 Admin Assistance
熟练 Admin Task Management
熟练 Admin Task Planning
熟练 Admin Tasks Management
熟练 Administration
熟练 Administrative Management 
熟练 Analytic Reporting
熟练 Analytical Skills
初学者 B2B Business Development
熟练 Bank-Corporate
熟练 Banking
熟练 Boiler Components
熟练 Budget Monitoring
初学者 Business Analysis
熟练 Call Control
熟练 Capacity Forecasting
熟练 Cash Handling
熟练 Cash Management
熟练 Client Acquisition
熟练 Client Dealing
中级 Client Dealing 
熟练 Client Handling
熟练 Client Management
熟练 Client Relations Management
熟练 Client Relationship
熟练 Cold Calling
熟练 Communication Skills
熟练 Competitive Intelligence
熟练 Complaint Management
熟练 Compliance
熟练 Compliance Management Systems
熟练 Compliance Risk Management
中级 Computer Information Systems
熟练 Computer Literate
中级 Computer Systems Maintenance
中级 Configuration Knowledge
熟练 Coordination Skills
初学者 Coordination Skillss
熟练 Corporate Finance
熟练 Corporate Financial Reporting
熟练 Creative Problem Solving
熟练 Creative Thinking
初学者 Credentialing Skills
熟练 Customer Handling
熟练 Customer Relations Management
熟练 Customer Relationship Management (CRM)
熟练 Customer Satisfaction Management
熟练 Customer Service
熟练 Customer Service Orientation

语言

中级 旁遮普语
熟练 乌尔都语
熟练 英语