概要

Seeking a challenging position in a reputed organization where I can apply my professional experience &
knowledge to gain excellence. I wish to pursue a career with a vibrant organization, which will help in fulfilling
my passion for Customer services.

项目

Customer satisfaction

工作经历

公司标识
Retail Sales Manager (Central Region)
Enza home Pakistan
Aug 2022 - 代表 | Lahore, Pakistan

Responsible for a variety of duties including managing overall stores operations & Sales, recruiting and scheduling employees, training and evaluating employees, following up on work results and other.

公司标识
Retail Sales & Operations- Manager
Master Group Of Industries Pvt Ltd
Dec 2019 - Jul 2022 | Lahore, Pakistan

Maintaining Daily work activities such as stock taking
,Cash handling, Ambiance .
Too motivate each team member to deliver his best
services to customer too boost sales.
Mainly Outlet run successfully and give best results

公司标识
Business Development Manager
Innovation Kitchens & Furniture
Sep 2017 - Nov 2019 | Lahore, Pakistan

Pitch goods or services to new clients and maintain a good working relationship with new contacts
Suggest design ideas that incorporate functionality and aesthetics.
Creating a space or product that integrates form and function.
Helps customers by providing information; answering questions;
Completing payment transactions; responsible for every aspect of the day-to-day supervision Of retail outlet, including sales, staff, stock and resources management.

公司标识
Sale / Interior Consultant
Kalamkaar Furnitures
Jan 2015 - Sep 2017 | Lahore, Pakistan

Responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Make interior spaces functional, safe, and beautiful by determining space requirements and selecting decorative items, such as colors, lighting, and materials.

公司标识
Sr.Executive
Ufone GSM
Jan 2009 - Jan 2015 | Lahore, Pakistan

Carries out supervision, coaching, call monitoring, training, reviewing and disciplining
of all agents. Attends, follows up & resolves customer complaints .performance monitoring, measurement and evaluation of all agents to improve efficiency.
Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job. Compiles and maintains lists of key and on-call
Schedules & personnel, and ensures all lists are available to agents for use as required. Prepares and directs scheduling, monitors agents’ attendance, schedules shifts & breaks as necessary.

公司标识
Team Leader
MCB Bank Limited
Nov 2007 - Jan 2009 | Lahore, Pakistan

 To ensure that each member of the team is motivated and fully trained by creating a sales and
service framework to ensure consistent achievement of sales targets, accountability and
recognition for over achievement.
 Keep a constant vigil on the strategies of the competition and recommend various changes in the
product from time to time.
 Quick resolution of discrepant cases with the coordination of NAS deptt.
 Daily review of decline cases and take up the wrongly decline cases to NAS deptt.

公司标识
Personal Banking Consultant
ABN AMRO Bank
Dec 2004 - Nov 2007 | Lahore, Pakistan

• Meeting and greeting visitors at all levels of seniority.
• Completing sales targets monthly or daily assigned by company.
• Greeting walking customer and resolve their complaints/queries.

学历

University of the Punjab
学士, 工商管理学士学位, bba hon's‎
Marketing
CGPA 3.0/4
2007

技能

熟练 Amazon Cloud Front
中级 Building Strong Relationships:
熟练 Customer Service Excellence
熟练 Interior Design Knowledge
熟练 Marketing Strategies
中级 MS Excel
熟练 Retail Sales
中级 Sales Software Command
熟练 Scale Management

语言

熟练 乌尔都语
熟练 英语