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- Respond promptly to customer inquiries via phone, email, chat, or social media.
Identify and assess customer needs to achieve satisfaction.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Escalate unresolved issues to the appropriate internal teams or departments.
Follow communication procedures, guidelines, and policies.
Stay updated with product knowledge and service processes to provide accurate information.
Collect customer feedback and share it with relevant teams to improve overall service.
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