发布 May 17, 2025 663 查看 Report Job
- Develop and implement effective CRM strategies to enhance customer satisfaction and retention.
- Oversee customer onboarding, complaint resolution, feedback collection, and service improvement initiatives.
- Manage the CRM database, ensuring accuracy and timely updating of customer information.
- Coordinate with sales, marketing, and operations teams to ensure seamless customer experience.
- Proactively identify and resolve customer concerns and complaints, escalating issues as necessary.
- Generate regular CRM reports and analytics to identify trends and opportunities for improvement.
- Train, mentor, and supervise CRM support staff to maintain high standards of customer service.
- Conduct regular customer satisfaction surveys and analyse results to improve service quality.
- Maintain strong relationships with customers, ensuring their needs are met promptly and professionally.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
技能
Sardar Group of Companies
· 601-1000 员工 - 伊斯兰堡, 拉瓦尔品, 阿伯塔巴德, 白沙瓦, 瓦赫
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