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Control Room Operator

We are seeking a reliable and experienced Professional Control Room Operator with a strong command of the English language (UK accent preferred) to join our operations team in Pakistan near Gulshan-e-Iqbal for Part-time on Saturdays & Sundays. You will play a key role in overseeing day-to-day control room activities, ensuring smooth coordination of cleaning staff schedules, using industry-standard tools such as Parim, and maintaining accurate and up-to-date documentation.

This role requires a proactive individual with excellent attention to detail, the ability to multitask under pressure, and a strong sense of accountability. You’ll be responsible for both internal communications with staff and external liaison with client corporations.

Key Responsibilities:

Monitor and manage control room systems and communications to ensure uninterrupted operational flow.
Efficiently operate and manage workforce planning through Parim software and other control tools.
Create and adjust cleaning staff schedules in accordance with site needs and shift changes.
Communicate effectively with both corporate clients and internal staff to coordinate services and resolve any issues promptly.
Maintain up-to-date logs, incident reports, staff attendance records, and service delivery documentation.
Respond promptly to alarms, calls, and incidents, escalating to supervisors as required.
Perform regular checks to ensure all control room systems are fully operational.
Assist in the onboarding of new staff and provide training on control room protocols as needed.
Stay informed about site-specific requirements and relay information to appropriate team members.
Uphold company standards, ensuring compliance with health & safety, GDPR, and operational procedures.

Key Skills & Experience:

Minimum 1–2 years' experience in a Control Room Operator or similar role.
Proficiency in control room tools and scheduling software, especially Parim.
Strong attention to detail and excellent organisational skills.
Quick learner with the ability to adapt to new tools, technologies, and procedures.
Professional and clear communicator with a confident UK-accented phone manner.
Ability to work independently during long shifts and handle multiple tasks simultaneously.
Sound judgment and the ability to respond calmly under pressure.
Competent in Microsoft Office (Excel, Word, Outlook).
Experience liaising with both cleaning operatives and corporate clients is highly desirable.
Right to work in the UK.

Working Conditions:

12-hour shifts, including weekends and public holidays.
Control Room environment (monitoring screens, phone/radio communications, data entry).
Some remote work flexibility may be considered after probation.

Benefits:

Competitive salary.
Career development and training opportunities.
Friendly and supportive work environment.
Taxes evaded

Skills

Communication Skills Multitasking Skills Analytical Skills

Job Details

Industry:

Services

Functional Area:

Security

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Part Time

Job Location:

Gulshan-e-Iqbal, Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

May 18, 2025

Posting Date:

Apr 17, 2025

Deans Group

Services · 11-50 employees - Karachi

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