Posted Oct 09, 2024 509 views
We are seeking a motivated and detail-oriented Customer Service Executive to join our growing team. As a key point of contact for our customers, you will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience on our eBay store.
Key Responsibilities:
- Manage and respond to customer inquiries via eBay, email, and chat in a timely and professional manner.
- Resolve product, shipping, and transaction issues, ensuring customer satisfaction.
- Process orders and track shipments, updating customers on delivery status.
- Handle returns, refunds, and exchanges in compliance with eBay policies.
- Monitor eBay feedback and address any negative feedback to maintain a high seller rating.
- Collaborate with the sales and operations team to ensure smooth order fulfillment and accurate product listings.
- Stay updated on eBay’s policies and ensure all communications comply with platform standards.
Qualifications:
- Experience in customer service, ideally in an e-commerce or drop shipping environment.
- Familiarity with eBay’s platform and policies.
- Strong written and verbal communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Problem-solving skills with a customer-first mindset.
- Basic knowledge of order processing, shipping, and inventory management.
Preferred:
- Previous experience in eBay drop shipping or a similar role.
- Proficiency in using customer service software or eBay management tools.
What We Offer:
- Competitive salary based on experience.
- Flexible working hours and the ability to work remotely.
- Opportunities for growth within the company.
- A supportive and friendly team environment
Location:
- Dha Phase 2 Islamabad
Job Details
E-ManX Soltutions
What is your Competitive Advantage?
Similar Job Titles
Customer Service Executive
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
