Customer Service Agent II

Job Summary
Sabre is a global leader in travel technology, dedicated to transforming the travel industry through innovative solutions. Our advanced platform supports a wide range of services, including mobile apps, airline and hotel reservation systems, travel agency terminals, and online travel sites. Headquartered in Southlake, Texas, Sabre serves customers in over 160 countries, connecting travelers with personalized experiences worldwide. We are seeking a Sabre Advisor to represent our brand virtually, delivering outstanding customer service and helping shape the future of travel by supporting airlines, hotels, and travel agencies.

Key Responsibilities
As a Sabre Advisor, you will be the primary point of contact for our campaigns, providing exceptional service that leaves a positive and lasting impression. Your role involves assisting customers with inquiries, updates, and problem resolution while maintaining high standards of care and professionalism. You will be expected to:
- Communicate clearly and effectively in both verbal and written English.
- Engage confidently and conversationally with a diverse customer base.
- Demonstrate empathy and reassure customers that their concerns will be addressed.
- Maintain a fast and accurate typing speed to handle customer interactions efficiently.
- Apply strong comprehension and problem-solving skills to resolve issues creatively.
- Conduct thorough research to offer alternatives and solutions tailored to customer needs.
- Uphold a customer-centric attitude and maintain a positive, professional demeanor.
- Utilize technical tools such as Microsoft Office, Salesforce, Rally, and Genesys (preferred) to support service delivery.

Required Qualifications
- At least 12 months of experience in a customer service role.
- Proven ability to manage local and international customer interactions via calls, chats, and emails.
- Flexibility to work in a shift-based schedule.
- Strong communication skills with a focus on empathy and effective problem resolution.
- High typing speed combined with accuracy.
- Ability to multitask and manage multiple customer engagements simultaneously.

Preferred Qualifications and Benefits
- Experience in the hotel, hospitality, travel, or tourism sectors is highly desirable.
- Background in front-of-house or concierge services is an advantage.
- Experience interacting with customers from the Asia-Pacific region is preferred.
- Familiarity with platforms like Salesforce and Genesys is a plus.

Benefits
Sabre offers a competitive compensation package along with a range of benefits designed to support your well-being and professional growth, including:
- Year-end break from December 26th through December 31st.
- Paid parental leave and comprehensive health insurance coverage.
- Annual bonus opportunities and formal/informal recognition programs.
- Unlimited access to Udemy e-learning courses for continuous skill development.

Sabre is committed to a thorough and fair application review process, ensuring candidates who meet the minimum qualifications are considered for the role. Join us to be part of a dynamic team dedicated to connecting people with meaningful travel experiences worldwide.