Shift Supervisor

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintaining a high level of service by being a leader for the baristas on shift.

Key Duties & Responsibilities:

Guest Service:

Greet all guests with a friendly smile
Demonstrating passion and confidence for the Second Cup Brand
Honor guests by providing quick, friendly, and genuine service
Generates guest satisfaction; responds appropriately to guest concerns.

Product Quality

Ensures that Baristas maintain a high level of Second Cup standards for all product preparation.
Ensures that Baristas follow all Second Cup standard recipes at all times
Educates guests on Second Cup products and services

Teamwork

Communicate with coworkers & management to solve issues and prove quality & service
Always ready to assist baristas during peak business times
Works with baristas and management to effectively implement positive change
Contributes to a positive work environment
Assists in the opening and/or closing of the café when required.

Cash Handling

Ensures all Baristas are following cash handling procedures during shifts
Follow business procedures for handling voids and cash-handling mistakes
End-of-shift reconciliation of cash and register records

Job Challenges:

Understanding the features and benefits of all Second Cup products
Memorizing drink recipes
Face-to-face guest complaint issues
Understand and troubleshoot any equipment issues
Maintaining coffee freshness standards while also controlling waste
Suggestive selling
Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)
Coach, train, and assist Baristas during any shifts
Work varied hours/days based on café requirements

Required Knowledge, Skills, and Abilities: