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Fiber Splicer (Field Team Lead)

Multinet Pakistan

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Responsibilities and Duties:

Coordination with field teams during the shift for complaint resolution in minimum time and field visits if required.
Coordination with OTS, IP NOC, GSAC, and other relevant departments for runtime updates on running complaints
Responsible for Keeping the database updated with the current status of complaints alongside the response over emails/WhatsApp groups.
Responsible for Keeping a record of inventory consumed in complaints i-e inventory management
Responsible for Keeping a record of equipment and tools and raising the request for any requirement
Making schedule/Duty Roster of field teams and its implementation
Responsible for making a dashboard report of complaints on monthly basis and sharing analysis report / Improvement plan with the department head

Requirements: (Education & Experience)

Bachelor’s degree with 1-2 years’ of relevant experience