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概要
A highly motivated, credible, performance-driven and successful professional with a wealth of transferable skills gained in the TCS Logistics – Retail Sales Sector. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Able to make sales budgets & strategies as well as reduce costs by implementing processes that are more efficient. Maximizes profits by analyzing trends to monitor processes and control over leakages, providing advice and guidance to subordinates.
项目
工作经历
Manager Sales Logistics
Achieving assigned sales numbers by short term / long term sales strategies and healthy growth recorded in 2016-17 % 2017-18.
Designed cost effective business proposals to generate healthy profit margins.
Competitor business analysis,
Travels to customer sites for face-to-face meetings and proposed then customized logistics solutions.
Responds to internal sales leads from various sources (e.g., Sales leads from TCS outlets / Walk-In’s & Call Centers).
Facilitates customer’s complaints & provide appropriate solutions.
Create awareness about TCS VAS products (Pack’n’Go, STI’s, Travel & Umrah).
Identify booking discrepancies to control over revenue leakage.
Visited allied locations to explore bulk logistics business opportunities.
Manager Retail Sales
Visits TCS express centers and franchises on regular basis to monitor quality issues, concerning product, service, staffing, training, safety, ambiance, sanitation and cleanliness and create an action plan for improvements
Assign sales target to retail team & monitoring through Monthly / fortnightly performance reviews & town halls.
TNA for staff grooming to boost productivity level.
Follow up for new centers openings / renovations and other administrative matters.
Conducted Monthly Employee Engagement & Customer engagement activates.
Ensures smooth collection and deposit process of payments for Express Centers.
Monthly Process Development Review by identifying gaps/leakages/weak processes and appropriate action to overcome situations.
Conducts market research, analyzes market trends, competitor’s activities and identifies new opportunities to maximize sales.
Making annual sales budgets, forecasting & Capex / Opex.
Incharge Project CTO
Interaction with the customer to resolve queries and customer satisfaction.
Resolve conflicts and to handle annoyed customers
Lead, motivate and groom team to provide superior customer services
Close coordination with all internal stake holders to ensure quality of service.
Ensure the implementation and monitoring of KPI’s, SOP’s of the project.
Close coordination with area office team & market eye on competitors.
Loads/Capacity control Management on all facilitation centers.
Maintain Necessary Reports and P&L of the Project.
Budgeting and analysis the Revenues / Expenses of Project.
Other Support Functions:
Prepare the presentations and format the meeting’s agenda / minutes for OPS.
Support in preparing reports & analysis of Express and Banking Operations.
Maintaining fuel issuance and other operating / utility expense record for area office.
Support in Sentiment event’s operations management (Inventory Control, Vendor Management, Delivery Route Management, coordination with areas etc.)
Assistant Manager Accounts
Maintaining Ledgers Accounts for Dealers, Vendors & Intercompany.
Passing Journal Vouchers, Banks/Cash Payments & Receipts etc.
Preparing Due & over Due payments Receivable reports.
Preparing Record & Dispatch of Authority letters.
Verification / Correction & Duplication of Authority Letters.
Compile Monthly Stock Valuation & Production Reports.
Compile Daily & Monthly Activities and reports to Higher Management.
Preparing Sales Tax Invoices & Cheques for Customers and Vendors resistively.
Banks, Intercompany and Cash Statement Reconciliations.
Collection data of daily recovery from Sales Team.
Coordination with Factory regarding Dispatch of units.
Coordination with Regional offices for any Query regarding Recovery & Accounts.
Operations Officer
Preparing the Attendance sheet of Employees.
Recording the Fuel Detail of the Employees.
Handling & Resolving the Issues of the Clients, etc.
Experience as Customer Service & support officer.
Worked as Problem Solving unit for the Mailing system of TCS.
Response and strong follow up on queries regarding operation
Coordination with all Areas / HUBs.
Generation of daily reports.
Explore Data from server through SQL & OMS
Preparing presentation for Quality Council Meetings.
Daily KPI’s(Key Performance Indicator) monitoring
Coordination with field force to resolve the issues and problems.
